Shipping policy
Shipping Policy
At StewArt Media, we specialise in digital products and services. This shipping policy outlines how you'll receive your purchases.
Digital Product Delivery
All our products are digital and delivered electronically. Upon successful payment, you will receive:
- An order confirmation email immediately
- Access to download your digital products within 24 hours
- Download links sent to your registered email address
Delivery Timeframe
Digital products are typically available for download within 1-24 hours of purchase. For custom reports and audits, delivery may take 5-10 business days depending on the scope of work required.
Access and Downloads
Download links remain active for 30 days from the date of purchase. We recommend downloading your files promptly and storing them securely on your device.
Technical Requirements
Our digital products are delivered as PDF files or online reports. You'll need a PDF reader and internet connection to access your purchases.
Issues with Delivery
If you haven't received your download link within 24 hours, please check your spam folder. If you still can't locate it, contact us at research.stewartmedia.com.au and we'll resend your access details.
International Customers
As our products are digital, they're available worldwide with no additional shipping charges or customs fees.
Last updated: January 2026
